Legal
Privacy Policy
Here's exactly what we collect, why we need it, and what we never do with it.
Last updated: 19 August 2026
What we collect
- Account details: name and email address.
- Order details: items, prices, coupon used, order status.
- Shipping address and phone number for physical orders.
- Payment reference (method and transaction ID) that you type at checkout.
- Basic technical data such as your browser type and pages visited.
Why we keep it
To process your order, deliver your keys or parcels, handle support requests, prevent fraud, and meet accounting obligations.
Card details
We never see or store card numbers. Manual payments go through your own bKash, Nagad or bank app; we only record the transaction ID you give us.
Who else sees it
Only our hosting and database provider, and couriers when we need to ship something to you. We don't sell your data or share it with advertisers.
How long we keep it
Order records stay for as long as we're required to keep them for accounting. Account data is removed when you ask us to close your account.
Your choices
You can ask for a copy of your data, fix anything that's wrong, or have your account deleted. Email support and we'll handle it within a few working days.
Security
Data is stored on managed infrastructure with row-level access rules, so one customer can never read another customer's orders or keys.
Questions? Email support@mystore.app and a real person will get back to you.
